Thank you for considering Rusthead! We are excited to be your partner for all of your print and apparel needs. Below is some very helpful information on how we process orders. Visit our order process page for a detailed look at our process. We also encourage you to check out our resources page for tools and additional in-depth information to further assist with placing your order. This information will help you understand our policies and help make sure we have all the information we need to accurately quote, invoice, print, and deliver your order.
It is our goal to meet your individual needs with outstanding service and high quality products. We also want to ensure you have a great experience throughout the process. One of the best ways to accomplish this is through communication and understanding. If you have any questions, please do not hesitate to ask us.
We reserve the right to change our pricing at any time and to price outside of the guidelines of published pricelists. Quotes are valid for 30 days unless otherwise stated. Quotes are subject to change based on final artwork and order specs. In the case of changes to our pricing policy, previously quoted orders will be honored as long as the quote has not expired
In the case that your order ships short, your invoice will be adjusted to reflect the actual quantity shipped. Your sales rep will notify you of any shortages and the resulting adjustment to the invoice. The final payment for your order will be for the balance on the final, adjusted invoice. If you paid for your order in full up front, you will be issued a refund or account credit for any shortages.
The minimum order for standard, oversized, and water-based/discharge printing is 12 pieces per design The minimum order for CMYK, simulated process printing, and foil is 50 pieces per design.
All canceled orders will be charged a 20% restocking fee based on the value of the blank apparel. Once we have begun printing an order, it cannot be cancelled, and you are responsible for paying the full balance of the order.
All orders require a 50% deposit before the order can be moved into production. The balance is due before the order can ship. For pick-up orders, the balance is due at pick-up. If you would like to request alternative payment terms, please request a credit application. We will be able to review your request within 3 days of receiving the completed credit application.
We accept Visa, Mastercard, Discover, American Express, and check. If you are local, we can also accept cash payments made in person.
In the case of a returned payment, you will be invoiced for a $50 returned payment fee plus additional charges to cover any bank fees we incur as a result. A replacement payment must be made within 24 hours. Replacement payments must be made with PayPal, cash, or money order.
All open balances beyond established terms are subject to monthly finance charges of 1.5% and a $25 late payment fee.
Standard production turnaround is 10 business days from the time we receive a finalized order including deposit and final art. Please note, all turnaround times refer to art approval and deposit to the time it leaves our shop and does not include shipping times. Some specialty print methods and add-on services increase production time. Certain brands and styles of apparel may increase production time. When you place your order, we will give an estimated time of completion based on the specifics of your job, apparel availability and our current production schedule. If you have a specific deadline for your order, please let us know when placing your order.
Rush orders may be available depending on our current workload and the specifications of your job. If you have a specific deadline that falls outside of our standard production time, please let us know when placing your order and we can discuss the options in detail with you. All rush orders must be paid for in full up front. Rusthead is not responsible for missed deadlines due to circumstances beyond our control such as weather conditions, vendor shortages and errors, and shipping errors or delays. If we encounter any delays before the order is shipped, we will notify you promptly and do everything in our power to work with you to meet your deadline. Rush orders are subject to additional fees. 3-5 day turnarounds will be subject to a 20% rush fee. Two day turnarounds will be subject to a 35% rush fee. One day turnarounds will be subject to a 50% rush fee. Same day turnarounds will be subject to a 100% rush fee and are only available when the product is available in house. All rush orders must be placed before 3 p.m. Orders with deadlines between 6-9 days of placing the order may be subject to a rush fee of 15% based on the specification of the job and our current production schedule.
MARGIN OF ERROR
Due to the nature of screen printing, there are times when a small number of items in a run will print incorrectly, or the apparel will be damaged. Please allow for a 2% margin of error per print location. This 2% includes misprinted items that we consider unacceptable and will not ship and misprinted items with negligible errors that will ship. If your order must ship exact, please notify us when placing your order. For contract printing, if your order must ship exact, please provide additional pieces to cover the 2% margin of error. See Corrections Policy for More Information
When placing your order double check the style, sizes, and quantity of your garments. Ordering errors do not apply to the total margin of error and cannot be returned or exchanged. At our discretion we may print additional pieces to fill the order correctly at a reduced cost to the customer. Rusthead always reserves the right to require minimum orders for reprint. Reprints will be completed within standard 10 business days unless otherwise stated. See Corrections Policy for More Information
ACCEPTED ART FORMATS
Art should be sent in one of the following formats: PSD, AI, EPS, PDF, TIFF, JPEG. Non-vector art files should be 150dpi or higher. All files should be unflattened. All fonts in AI files must be outlined or provided. All fonts in PSD must be rasterized or provided. If font is not included a similar font will be chosen from our stock.
Art that is not print ready and requires preparation by us will be subject to art fees of $50/hour with a 30-minute minimum.
If you would like your art printed at a specific size, please send the art file to size and let us know when you place your order. If you do not specify a size, we will find a median size that will look good on all of the apparel sizes in the run. Please be aware that there are some sizing and placement restrictions based on the size and style of apparel. We will inform of you any such restrictions that may impact your job.
When resizing art, we will constrain all proportions, meaning that the width and height with increase/decrease at the same rate. Art will not be stretched.
Unless you specifically request multiple set-ups, the print size will be the same on all apparel. This means that there will be a variance of how the design will look on the different sizes of apparel in the run. For example, there will be more blank space around the design on an XL tee than on a small tee. If we feel your job needs multiple set-ups, we will notify you to discuss the details. Jobs with multiple print sizes will be treated as separate designs.
After receiving your final art file, we will create a mockup that will approximately represent the final product. Mocks must be approved before your job can move into production.
Color matching with water based and discharge inks are variable. If you have specific color, please include the Pantone color(s) you would like used with your art and will mix the color to order using an uncoated Pantone guide. Please note, there may be slight variances in the color printed on fabric compared to digital images or paper products you may have. If you do not provide Pantone color, we will match the design color(s) to the closest stock color based on the art we receive to accurately portray the design you have submitted. See Corrections Policy for More Information
There may be slight variance in the placement of prints within a run. Anything within 1” variance in any direction is consider an acceptable print. See Corrections Policy for More Information
PRINT LOCATION CAUTION
Printing over or near seams, collars, pockets and zippers may result in print inconsistencies and/or distortion. These inconsistencies are considered acceptable prints. If you have any concerns about these inconsistencies, we recommend not printing over or near seams, collars, pockets and zippers. See Corrections Policy for More Information
We carry almost every brand that is available to buy wholesale. In addition to standard apparel, we also carry fashion styles, American and Union made apparel, eco-conscious apparel, and teamwear. Augusta, Alternative Apparel, American Apparel, Anvil, Bella, Canvas, District Thread, Fruit of the Loom, Gildan, Hanes, Independent Trading, Next Level, and Port&Co are just some of the major brands we use. If you are looking for something specific, simply give us the details and we will let you know if we are able to get it in. See Corrections Policy for More Information
We cannot be responsible for manufacturing inconsistencies such as color variance, inconsistent sizing, and labeling errors. We will do our best to catch any manufacturing inconsistencies or defective product. We will notify you of any shortages within our margin of error or delays as a result of replacing large amounts of unacceptable apparel. See Corrections Policy for More Information
We will work with you to help you select apparel that meets your needs and expectations. However, we cannot be responsible for you not liking any aspect of the apparel you select. Also, please note that apparel manufactures do occasionally make change to the specs of their apparel resulting in inconsistencies with previous runs of the same style and/or color. We cannot be responsible for these inconsistencies. If you have any doubts about the apparel you are selecting, please request a sample. See Corrections Policy for More Information
CUSTOMER SUPPLIED APPAREL
WE DO NOT GUARANTEE PROVIDED GARMENTS.
We accept provided goods on a case by case basis. In the case that we reject your items we will try to work with you to find items that would be acceptable.
When decorating apparel there is a margin of error, as stated above. Replacement of provided garments for defects and margin of error is not included. All items must be new and unwashed and additional items of each size and style are recommended to prevent shortages in the case of print errors. Misprinted items will be removed from the invoice. See Corrections Policy for More Information
CARE FOR YOUR APPAREL
Show your screen-printed apparel some love- turn it inside out, machine wash on cold then dry on a low temp setting. This will help keep prints at their prime longer. Never iron screen printed items. Items with foil should be line dried.
A press check is when you request to approve the first print in a production run, either in person or via photo. Press checks must be arranged in advance and will be charged a fee to hold the press. Charges are determined on a case-by-case basis and press checks may increase turnaround times. On photo press checks, please note there maybe slight variation between the appearance of the photo and the actual printed garment based on your screen. We will do our best to take a photo that accurately represents the actual print, but Rusthead will not be held responsible for minor discrepancies between the photo and actual print.
SHIPPING + PICKUP
After your final payment is received, we will ship your order and send you tracking information. All domestic orders are shipped via UPS/FedEx unless you request another service when placing your order. We cannot be responsible for delayed or lost shipments once the package has left our shop.
If you have arranged to pick-up your order at our Valparaiso location, we will contact you when your order is ready and let you know our current hours for pickup.
RECEIVING YOUR ORDER
When you receive your order, please check the sizes and quantities against the provided pack slip. Also, thoroughly review your order for any errors or damaged items. Please inform us of any pack slip discrepancies, errors or damages within 10 business days. See Corrections Policy for More Information
We want to exceed your needs and expectations. Please let us know of any special requests for your order, and we will do our best to accommodate these requests.
YOUR SATISFACTION IS OUR GOAL
Everything we do is about building strong, long-term relationships with our clients. We value you and look forward to a great future of exciting projects together. We are confident that you had a great experience and will want to repeat the process over and over again. If you are ever unhappy with any aspect of the finish product, please let us know as soon as possible and we will do our best to correct any mistakes. See Corrections Policy for More Information